Customer Service - FAQs
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Returns and Refunds
What is your return policy? How many days do I have to return a product?
For online purchases, HEMCAEL will refund the entire price of the products as long as they are returned unworn, unused and undamaged, original invoice and HEMCAEL original packaging included, and with its tag or sticker attached. For perfumes, it is not possible to make the return.
How long do I have to wait to receive the refund?
HEMCAEL will do everything possible to provide a refund as quickly as possible. Returns on HEMCAEL.COM will be processed at the latest 14 (fourteen) days of the date from which we received your request for refund, and from the arrival of the merchandise at our warehouse. HEMCAEL will send a confirmation email once your refund has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase.
Are the shipping fees and return costs refundable?
For orders with total products over € 200,00 the standard shipping is free. Return of any product is subject to a charge.
How do I submit an exchange request on HEMCAEL.COM?
To exchange an item, return the original item following the instructions provided in the shipping confirmation email. Please consider that new orders are subjected to availability of the products. We will contact you if your request for an exchange cannot be accepted.
For online purchases, HEMCAEL will refund the entire price of the products as long as they are returned unworn, unused and undamaged, original invoice and HEMCAEL original packaging included, and with its tag or sticker attached. For perfumes, it is not possible to make the return.
How long do I have to wait to receive the refund?
HEMCAEL will do everything possible to provide a refund as quickly as possible. Returns on HEMCAEL.COM will be processed at the latest 14 (fourteen) days of the date from which we received your request for refund, and from the arrival of the merchandise at our warehouse. HEMCAEL will send a confirmation email once your refund has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase.
Are the shipping fees and return costs refundable?
For orders with total products over € 200,00 the standard shipping is free. Return of any product is subject to a charge.
How do I submit an exchange request on HEMCAEL.COM?
To exchange an item, return the original item following the instructions provided in the shipping confirmation email. Please consider that new orders are subjected to availability of the products. We will contact you if your request for an exchange cannot be accepted.
HEMCAEL will do everything possible to provide a refund as quickly as possible. Returns on HEMCAEL.COM will be processed at the latest 14 (fourteen) days of the date from which we received your request for refund, and from the arrival of the merchandise at our warehouse. HEMCAEL will send a confirmation email once your refund has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase.
Are the shipping fees and return costs refundable?
For orders with total products over € 200,00 the standard shipping is free. Return of any product is subject to a charge.
How do I submit an exchange request on HEMCAEL.COM?
To exchange an item, return the original item following the instructions provided in the shipping confirmation email. Please consider that new orders are subjected to availability of the products. We will contact you if your request for an exchange cannot be accepted.
For orders with total products over € 200,00 the standard shipping is free. Return of any product is subject to a charge.
How do I submit an exchange request on HEMCAEL.COM?
To exchange an item, return the original item following the instructions provided in the shipping confirmation email. Please consider that new orders are subjected to availability of the products. We will contact you if your request for an exchange cannot be accepted.
To exchange an item, return the original item following the instructions provided in the shipping confirmation email. Please consider that new orders are subjected to availability of the products. We will contact you if your request for an exchange cannot be accepted.