Customer Service - FAQs

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Which payment methods do you accept?

Hemcael accepts the following forms of payment for online purchases:

• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• UnionPay
• Wire Transfer

Can I use multiple methods of payment?

At this time, we only accept one (1) form of payment per order.

My order has been declined; do I need to place a new order?

If you have received an e-mail from us informing you that your order has been cancelled, please replace a new order online, otherwise please contact us at